Help Centre
Frequently Asked Questions
Short answers to common questions about booking, payment, pickup, changes and personal data.
How can I make a booking request?+
Open the tour page and tap Book Now. Enter your first name, last name, phone/WhatsApp number, email, tour date and party size, then send the request. The selected tour is filled automatically.
Is my booking confirmed immediately after I submit the form?+
No. The form creates a booking request. The Sarigerme Tours team checks the request and contacts you by phone, WhatsApp or email with confirmation information.
How do I pay?+
The current website flow does not require an online card payment. The payment method and timing are communicated by our team after your booking request is reviewed.
How is hotel pickup arranged?+
Your pickup plan is confirmed during the booking conversation according to the tour and your accommodation area. Hotel information may be used only to organise the tour pickup.
Can I change the date or number of guests?+
Change requests are reviewed according to availability and tour conditions. Please contact us by phone, WhatsApp or email as early as possible.
Can I cancel my booking?+
Cancellation conditions can vary by tour type, time remaining before the tour and operational conditions. Please rely on the published Cancellation & Refund Policy and the written confirmation from our team.
How are child and infant prices determined?+
Child and infant pricing is not identical for every tour. If a separate price is not displayed on the tour page, contact our team by WhatsApp or phone.
Can weather or sea conditions affect the tour?+
Yes. For safety, boat routes, timings or activities may change depending on weather, sea and operational conditions. We will contact you if there is a significant change.
What is the fastest way to contact Sarigerme Tours?+
Call +90 532 610 98 27 or message the same number on WhatsApp. Entering a correct phone number and email in the booking form helps us respond faster.
How is my personal data used when I send a booking request?+
Identity and contact details are processed only as needed to receive and manage the booking request, plan tour operations, provide customer support, maintain security and meet applicable legal obligations. See the Privacy Notice for details.