Cancellation, Changes and Refund Policy
2026-09-06 14:20:03
1. BOOKING REQUEST STAGE
Submitting the Sarigerme Tours form creates a booking request. If the agency has not yet confirmed the request in writing, the customer may withdraw or change it without charge.
2. CONFIRMED DATED TOURS
Tours and activities are leisure services performed on a specified date/time. Such services may fall within the exception to the general withdrawal right under Turkish distance-contract rules, so the general 14-day right does not automatically apply. After confirmation, the applicable cancellation/change conditions are those disclosed before confirmation on the tour page or in the written confirmation.
3. CUSTOMER CANCELLATION/CHANGE
The customer should send a cancellation or date/party change request in writing as early as possible to reservation@sarigermetours.com or +90 532 610 98 27. Changes depend on availability, vehicle/boat capacity, suppliers and operations. Any non-recoverable supplier cost or special private-tour cancellation condition is applied only if disclosed before confirmation. No later undisclosed deduction is imposed.
4. NO-SHOW / MISSED PICKUP
Failure to be ready at the confirmed pickup/meeting point and time may be treated as a no-show. The agency may attempt to contact the customer by phone/WhatsApp where practicable but is not required to delay the group operation to a degree that affects safety or other guests. Any no-show consequence must follow conditions disclosed in advance.
5. CANCELLATION OR IMPOSSIBILITY BY THE AGENCY
If the service cannot be provided because of safety, weather/sea/road conditions, an authority decision, technical/operational impossibility or a necessary supplier cancellation, the customer is informed as soon as practicable. An alternative date/service may be offered. If the customer does not accept the alternative and payment was collected in advance, the amount relating to the unperformed service is refunded in accordance with applicable law.
6. PROGRAMME CHANGES
Reasonable changes to sequence, stops, vehicle/boat, timing or route may be made where required by safety or operations, provided the essential nature of the service is not removed. Material changes are communicated to the customer with available options.
7. REFUND METHOD
Under the current public flow, bookings are generally paid in cash on the tour day; where no advance payment was collected, there is no amount to refund. Where an advance payment was separately collected, any due refund is made, where possible, through the original payment method and within applicable statutory time limits.
8. CONTACT
Cancellation/change requests: reservation@sarigermetours.com · +90 532 610 98 27. The booking/request number, customer name, tour and date should be included in writing so the request can be identified.
Business and contact information: Sarigerme Tours · Sarıgerme Mahallesi, Ortaca, 48600 Ortaca/Muğla, Türkiye.
Sarigerme Tours.com · Sarıgerme Mahallesi, Ortaca, 48600 Ortaca/Muğla
Submitting the Sarigerme Tours form creates a booking request. If the agency has not yet confirmed the request in writing, the customer may withdraw or change it without charge.
2. CONFIRMED DATED TOURS
Tours and activities are leisure services performed on a specified date/time. Such services may fall within the exception to the general withdrawal right under Turkish distance-contract rules, so the general 14-day right does not automatically apply. After confirmation, the applicable cancellation/change conditions are those disclosed before confirmation on the tour page or in the written confirmation.
3. CUSTOMER CANCELLATION/CHANGE
The customer should send a cancellation or date/party change request in writing as early as possible to reservation@sarigermetours.com or +90 532 610 98 27. Changes depend on availability, vehicle/boat capacity, suppliers and operations. Any non-recoverable supplier cost or special private-tour cancellation condition is applied only if disclosed before confirmation. No later undisclosed deduction is imposed.
4. NO-SHOW / MISSED PICKUP
Failure to be ready at the confirmed pickup/meeting point and time may be treated as a no-show. The agency may attempt to contact the customer by phone/WhatsApp where practicable but is not required to delay the group operation to a degree that affects safety or other guests. Any no-show consequence must follow conditions disclosed in advance.
5. CANCELLATION OR IMPOSSIBILITY BY THE AGENCY
If the service cannot be provided because of safety, weather/sea/road conditions, an authority decision, technical/operational impossibility or a necessary supplier cancellation, the customer is informed as soon as practicable. An alternative date/service may be offered. If the customer does not accept the alternative and payment was collected in advance, the amount relating to the unperformed service is refunded in accordance with applicable law.
6. PROGRAMME CHANGES
Reasonable changes to sequence, stops, vehicle/boat, timing or route may be made where required by safety or operations, provided the essential nature of the service is not removed. Material changes are communicated to the customer with available options.
7. REFUND METHOD
Under the current public flow, bookings are generally paid in cash on the tour day; where no advance payment was collected, there is no amount to refund. Where an advance payment was separately collected, any due refund is made, where possible, through the original payment method and within applicable statutory time limits.
8. CONTACT
Cancellation/change requests: reservation@sarigermetours.com · +90 532 610 98 27. The booking/request number, customer name, tour and date should be included in writing so the request can be identified.
Business and contact information: Sarigerme Tours · Sarıgerme Mahallesi, Ortaca, 48600 Ortaca/Muğla, Türkiye.
Sarigerme Tours.com · Sarıgerme Mahallesi, Ortaca, 48600 Ortaca/Muğla